Shipping and Returns
Shipping & Returns – The Grimm® Last updated: April 17, 2026
Thank you for shopping with The Grimm®. Below you’ll find information about shipping, delivery, and returns for both digital and physical products.
Digital Products All digital music purchases are delivered electronically.
After completing your order, you will receive an email with your download link
For pre-orders, access will be provided on or after the release date
If you do not receive your download email, please check your spam folder or contact support@r3records.com
All digital product sales are final and non-refundable.
Physical Products (Vinyl, CD, Merch) Orders are processed within 2–5 business days , unless otherwise noted.
Estimated Delivery Times
United States: 5–10 business days
International: 10–21 business days
Shipping rates are calculated at checkout. Once your order ships, you will receive a tracking number via email.
Pre-Orders Items marked as pre-order will be shipped or fulfilled on or after the release date listed on the product page.
If your order includes both pre-order and in-stock items, your order may be held until all items are available
Release dates are subject to change
Returns & Exchanges We accept returns on eligible physical items within 30 days of delivery .
Return Conditions Items must:
Be unused and in original condition
Be returned in original packaging
Include all components
Additional requirements:
Vinyl and CDs must be unopened and sealed
Apparel must be unworn and unwashed
Non-Returnable Items The following items are not eligible for return:
Digital downloads or digital media
Opened CDs or vinyl (unless defective)
Apparel showing signs of wear
Items marked “Final Sale”
Items purchased through third-party retailers or events
Items missing packaging, UPCs, or original components
Vinyl with natural manufacturing variations (color marbling, streaks, etc.)
Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery so we can resolve the issue.
Items Not Received If your order is not received, you must contact us within 30 days of the shipment date .
Return Process To initiate a return, contact:
support@r3records.com
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable and insured shipping method.
Refund Processing Refunds are processed within 10–15 business days after the returned item is received and inspected.
Original shipping costs are non-refundable.
Shipping Delays & Responsibility We are not responsible for delays caused by shipping carriers, customs, or events outside our control.
Once an order is marked as delivered, we are not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.
Address Accuracy Customers are responsible for providing accurate shipping information at checkout. We cannot guarantee changes after an order has been placed.
Contact For any questions regarding shipping or returns:
The Grimm® Email: support@r3records.com
